Holding almost every position imaginable in hospitality (General Manager, Director of Operations, Regional HR Manager, Assistant Rooms Operations Manager, Front Desk Supervisor and more) has enabled me to gain a 360-degree view of the guest journey. With 20+ years of industry experience, I bring a unique perspective to business leaders looking to holistically innovate and grow. I help my clients identify unique opportunities, bridge critical service gaps that negatively affect the guest experience, and drive measurable improvements in guest satisfaction, revenue generation and employee engagement/productivity.
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