© Robert Reitknecht 2019 - Painting the Picture of Service Excellence 

As a 20-year guest experience and customer loyalty veteran, I have provided service-focused insights to a number of Fortune 100/500 companies in the hospitality and guest relations verticals.


As a Guest Relations Consultant, I help organizations of all sizes craft cultures of excellence by spearheading quality standard initiatives, process improvements, and hands-on training and development programs.


Guest Experience Programs: Custom designed to help organizations develop and adhere to service best practices and establish customer loyalty. Programs can include revamped customer surveys, personalization packages, targeted training and development strategies and more.


Mystery Shopping Service: Have your operations discreetly assessed against established quality standards to highlight potential process improvements.


Customized Seminars/Webinars: Tailored topics such as leadership, customer experience, employee engagement, reward/incentive programs, inventory management and more.



Companies I've worked for or been involved with:

  • AvalonBay Communities

  • Town Sports International

  • Costco Wholesale, Inc.

  • Dolce Hotels & Resorts

  • Ridgefield Parks and Recreation 

  • The Ayers Group

  • Sheffield Hallam University, UK

  • Marriott International 

  • The Concord Hotel and Resorts

  • Grossingers Hotel

  • Browns Hotel